Welcome to Module 3: Understanding the AGENT Framework—the heart of this course and the roadmap that has helped children, parents, professionals, teams, nonprofits, and entire communities transform conflict into connection.

By now, you’ve explored how conflict shows up in your life and how your instinctive style—whether avoiding like the Turtle, accommodating like the Puppy Dog, or competing like the Lion—shapes your reactions.
Now it’s time to learn the collaborative path forward: becoming a Negotiating AGENT.