AGENT in ACTION is a short, reflective newsletter about what really happens when people collide—at work, at home, and in the communities they care about.
Each issue is a fictionalized case study inspired by real situations I’ve encountered as a negotiation coach. Names and details are changed, but the conflicts are familiar:
A colleague who avoids a hard conversation
A family disagreement that won’t quite settle
A community partnership stuck in quiet tension
A leader torn between competing priorities
These stories are not about winning arguments. They’re about understanding interests, navigating emotion, and finding a way forward without burning bridges.
Every issue quietly reinforces the AGENT framework—
Aware. Ground. Empathize. Negotiate. Tie.
—and highlights practical moves you can use immediately in your own conversations.
You won’t find scripts or gimmicks here.
You will find perspective, discernment, and the reminder that:
Conflict is everywhere.
So are opportunities for connection.
If these stories resonate, I invite you to subscribe at the bottom of this page so you don’t miss future issues.
And if one of them makes you think, “I know someone who needs this,”
feel free to pass it along.
Win-wins travel better when shared. :-)