Welcome to the Win-Win AGENT™ online course.

Framework update

AGENT now stands for Aware, Ground, Empathize, Navigate, and Tie. In the original recordings, you may hear “Negotiate.” I now use Navigate because working through conflict involves more than negotiating an agreement: it includes choosing how to engage, inviting collaboration, adapting when you learn something new, and deciding what to do if agreement is unavailable.

This course also introduces HEART: Heard, Esteem, Autonomy, Role, and Trust. HEART helps you notice what may be touched beneath the surface of a disagreement. Use it to understand your own reactions and ask better questions about the other person’s experience.

Sit back, relax and get a sense for what you're in for.