Preparing to Use the AGENT Chatbot for Your Own Conflict (5 minutes)

Preparing to Use the AGENT Chatbot for Your Own Conflict (5 minutes)

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The Negotiating AGENT Framework™: Calm Conversations That Get Results

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Module 1: Welcome (5 minutes)

LET'S GET STARTED!1

Welcome to the AGENT Win-Win online course.

Module 2: Understanding Conflict (30 minutes)

The Four Outcomes of Conflict (12 minutes)

The Conflict Matrix and the Animal Styles of Conflict (5 minutes)

How do you approach conflict? Take this quiz and find out. (10 minutes)6

Understanding Conflict Quiz (3 minutes)

Module 3: The AGENT Framework (75 minutes)

Overview of the AGENT framework (4 minutes)1

A = Awareness (15 minutes)

G = Ground Yourself (15 minutes)

E = Empathize (15 minutes)

N = Negotiate (15 minutes)

T = Tie it Together (11 minutes)

Module 4: Practice with your AI Chatbot Coach (40-80 minutes)

Meet Your AGENT Chatbot Coach (5 minutes)

Demonstration: Preparing to ask for a raise (12 minutes)

Preparing to Use the AGENT Chatbot for Your Own Conflict (5 minutes)

Your First AGENT Chatbot Session (5-20 minutes)

Role-Playing With Your AGENT Chatbot (5-20 minutes)

Reflecting After the Conversation (5-15 minutes)

AGENT Chatbot Prompts Cheat Sheet (3 minutes)

Module 5: Bringing AGENT into Daily Life (5 minutes)

Closing Message From Sam (5 minutes)